AI customer service · chat, email, phone
AI customer service agents that answer, book and hand off
An AI agent answers routine questions from your help center and order data, books appointments in your calendar, and passes everything else to a person with the full context. Built on your helpdesk and CRM, not a separate silo.
- Answers only from your approved knowledge
- Clear handoff to a human, any time
- Connected to Zendesk, HubSpot, Shopify and calendars
Price Custom quote, based on channels and integrations
01 · What it handles
Questions an AI agent can take off your team
FAQs
Opening hours, delivery, returns, pricing rules, product details, answered from content you approve.
Order status
Looks up the order in Shopify or your system and gives tracking and delivery information.
Bookings
Offers free slots from Google or Outlook calendars, books, reschedules and sends confirmations.
Triage
Sorts tickets by topic and urgency, fills in fields, routes to the right team.
Handoff
Passes the conversation to a person with a summary, when asked or when the agent is not sure.
02 · Channels
Where the agent works
Website chat
A chat widget on your site or inside your helpdesk messenger.
Email
Drafts or sends replies to routine emails, with approval while trust is built.
WhatsApp
Through the WhatsApp Business Platform, for order and booking questions.
Phone
A voice receptionist that answers calls, books appointments and transfers to staff.
03 · Integrations
Connected to the systems you already run
Helpdesks
Zendesk, Freshdesk, Gorgias, Intercom: tickets, macros and handoff stay where your team works.
CRM
HubSpot, Pipedrive, Salesforce: contact history and new leads logged automatically.
E-commerce
Shopify and other platforms for orders, products and returns. We also build Shopify stores.
Calendars
Google Calendar, Outlook, Calendly: real availability, no double bookings.
04 · Launch
How we launch, and what we measure
Collect knowledge
Help center, policies, past tickets and product data, cleaned and approved by your team.
Build and test
The agent is tested on real past questions before any customer sees it.
Soft launch
One channel, limited hours or a share of traffic, with your team reviewing conversations.
Measure and improve
We track the share of conversations resolved without a person, handoff rate, response time and customer satisfaction (CSAT), against your baseline.
FAQ
AI customer service questions
Will the chatbot make up answers?
It is set up to answer only from your approved sources and to hand off when it is not sure. We test on real past questions and review conversations after launch.
Can customers always reach a person?
Yes. Asking for a person, or a question outside the agent's scope, triggers a handoff with a summary of the conversation.
Does it work with Zendesk or HubSpot?
Yes. We can use the AI features built into your helpdesk or connect a custom agent through the API, whichever fits your volume and requirements.
Can it answer the phone?
Yes, a voice agent can answer calls, handle simple requests and bookings, and transfer to staff. We recommend starting with chat or email and adding voice once answers are proven.
What about GDPR?
Customer data is processed by vendors under data processing agreements, with EU hosting where available, and the agent only reads the data it needs for the request.
See which questions an agent could answer
Send us a sample of recent tickets on the call and we will show what could be automated.
Book a discovery callPrice: Custom quote, based on channels and integrations
Next step
Tell us about your business
A short form. We reply within one business day: whether we can help, and what the first step would be.
Price Custom quote, based on channels and integrations
Enquiry sent. Reference .
We reply within one business day. Anything to add? Write to hello@kreal51.com.
Enquiry prepared. Reference .
Press send in your e-mail app and we reply within one business day. If nothing opened, write to hello@kreal51.com.