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Keep · Shopify maintenance & support
A crew on call. Hours every month.
Shopify maintenance and support without hiring a developer: monitoring, updates, fixes and small features. You write, a human answers — within 2 days, next day or same day, depending on the plan.
- Specimen:
- store that sells
- Hypothesis:
- nothing breaks unnoticed
- Price:
- from $390/mo
Uptime · 30 daysAll green
- App update testedTue
- You asked, we replied2h
Fixed prices
Three maintenance plans, monthly
Care Essentials
$390/mo
- 4 hours of work a month
- Uptime and checkout monitoring
- Reply within 2 business days
Care Growth
$890/mo
- 10 hours of work a month
- Next-day response
- Monthly report
Care Scale
$1,690/mo
- 20 hours of work a month
- Same-day response, shared Slack
- Unused hours roll over 1 month
Need just a few hours? Hourly work: $95/h, minimum 5 hours, or a 20-hour pack for $1,700.
What's included
Every plan includes
Monitoring
Uptime, checkout and key-page checks. We usually notice before your customers do.
Hours you can spend on anything
Fixes, new sections, landing pages, app setup, content updates.
Theme and app updates
Tested on a duplicate theme first, then published.
A real person answering
The same crew every month, not a ticket queue in another time zone.
Speed watch
Core Web Vitals checked monthly, regressions flagged.
No lock-in
Monthly plans, 30 days’ notice, your store and code stay yours.
Protocol
What a care month looks like
- Day 1Hours reset, priorities agreed in one short message
- Any dayYou send requests; we reply within your plan’s response time
- WeeklyMonitoring checks, updates tested on a duplicate theme
- Month endReport: what we did, hours used, what to do next (Growth and Scale)
Lab notes on this
Read before you decide
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FAQ
Questions merchants ask us
What counts as an hour of care?
Any work on your store: fixes, new sections, app setup, content updates, speed tweaks. Monitoring and the monthly report do not eat into your hours.
What happens to unused hours?
On Care Scale unused hours roll over for one month. On Essentials and Growth they reset — which is why we suggest the smaller plan if you are not sure.
Can I switch plans or cancel?
Yes. Plans are monthly; change or cancel with 30 days’ notice.
Do you look after stores you did not build?
Yes. We start with a short onboarding audit so we know the theme and apps before we touch anything.
What if I need more hours one month?
Extra hours are billed at the hourly rate, $95/h, and always agreed before we start.
Next step
Pick a plan today. Change it any month.
Tell us what you sell and where you are now. You get a scope and a fixed price within one business day.